Shipping and Delivery
Here at The Living Naga, we strive to make sure that your item are carefully handled and that our customers are well-informed during the delivery process. This includes timely email notifications and a proper Order Tracking page for you to always stay up-to-date.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are usually sent to our Chinese manufacturer for dispatch within 48 hours after the order is placed and payment is received. The manufacturer and China EMS/China Post will then process the orders, which will take an additional 2 to 4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Outside of the US, delivery can take between 20 to 35 business days. US-delivered orders usually arrive within 10 to 20 business days and are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 to 14 days to arrive at their destination, but may take longer due to unforeseen circumstances. Please allow up to 20 business days for delivery to a US address and up to 35 business days for delivery to a non-US address. Note that for some countries, shipping may take longer than estimated.
Should you encounter any problem, do not hesitate to contact us here.